Find answers to the most frequently asked questions regarding our operations and services. If your enquiry is not featured on this list, please don't hesitate to contact us here!
I just placed my order, when will it be dispatched?
We roast our coffee once a week, with production scheduled to occur every Tuesday.
If you have placed your order before 12:00 CEST on a Monday, your coffee will be roasted, packed and dispatched the following Tuesday of that week.
If your order is placed after 12:00 CEST on a Monday, your order will be carried over to the next subsequent production day. You will receive an email once your order has been scheduled for production.
All subscribers will have their monthly orders produced on the first Tuesday of every new month. If you subscribe on or after this date, your order will be carried over to the next month.
Do you ship to my country?
We offer various international shipping solutions, from slower cost effective services through to express shipments. Our 'Standard Free Shipping' options may be tracked or untracked, depending on the destination country. You can clearly see if tracking services are an available option when selecting your shipping service at the checkout.
If you select a tracked shipping service, you can track your shipment via the link provided in your confirmation email, however please allow 2-3 days for the delivery status to update.
Can I make changes to my order?
If you have recently placed an individual order using our web-store, and the order has been confirmed, you will not be able to edit or amend this order. To make any desired changes, you must cancel your existing order and place a new order using your updated terms.
For subscribers, you are able to modify your subscription service by making changes within your account. If you haven’t already accessed it, log in to your account and head on over to the Subscriptions section of your account dashboard. This will enable you to change your presets (Quantity/Variety/Shipping). Please note than any changes made to your profile will only apply to orders processed after these amendments have been made. Please check your charge date to be sure that any desired changes will be applied to the applicable order.
Can I pause my subscription?
Are you going on vacation? Perhaps you have too much coffee and would like to pause your deliveries for a short while? No problem, and no need to cancel your subscription. It’s much easier and convenient to skip one or more of your scheduled shipments.
If you haven’t already accessed it, log in to your account. Head on over to the Subscriptions section of your account dashboard and click the ‘Pause Subscription’ link to choose your terms.
Can I cancel my coffee subscription?
Yes, you can cancel your coffee plan by logging in to your dashboard. After you cancel, we'll send you any remaining orders made before terminating your membership.
PostNord Estimated Delivery Times:
Please see the list below for estimated delivery times for PostNord shipments internationally:
Denmark: 1-2 business days
EU: 4-7 business days
North America: 7-10 business days
Australia: 7-12 business days
South East Asia: 12-24 business days
China and HK: 7-12 business days